Operations Support Agent at FedEx

Exeter, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, Courier ServicesIndustries

Requirements

Ability to work in a fast-paced environment and adhere to strict timelines
Availability for 40-hour shifts: Monday to Friday, 05:00-13:30 (30-minute break)

Responsibilities

Answering incoming calls from customers regarding collection requests and delivery queries
Sorting and allocating premium and distance deliveries
Checking and investigating failed deliveries/collections when needed
Prioritising and re-allocating failures for next-day delivery as required
Using the Customer Delivery Option system to manage customer requests effectively
Allocating collections to routes as required
Inputting data into the tracking system
Maintaining clear and effective communications/collaboration with team, managers, and other depots
Following FedEx processes, procedures, controls, and external regulatory requirements
Completing daily reports within time frames
Providing support to supervisor, office/warehouse team, and drivers as required
Complying with all local and corporate legal requirements and ensuring safe and secure movement of freight

Skills

Key technologies and capabilities for this role

Customer ServiceCall HandlingData EntryTracking SystemsRoute AllocationDelivery ManagementShift WorkTeam CollaborationReport GenerationFedEx Processes

Questions & Answers

Common questions about this position

What is the salary for the Operations Support Agent role?

The salary is £14.02 per hour.

What are the working hours and shift pattern for this position?

The role is full-time with 40 scheduled weekly hours on a Monday to Friday shift from 05:00-13:30, including a 30-minute break.

What skills or responsibilities are required for this role?

Responsibilities include answering customer calls on collections and deliveries, sorting and allocating deliveries, investigating failures, using the Customer Delivery Option system, inputting data into tracking systems, and maintaining team communications while following processes.

What is the company culture like at FedEx for this role?

FedEx emphasizes diversity and inclusion, a 'can do' supportive environment, putting people first, and providing growth opportunities in a fast-paced team setting focused on high-quality customer service.

What makes a strong candidate for this Operations Support Agent position?

Strong candidates thrive in fast-paced environments with strict timelines, excel in customer service, collaborate effectively with teams, and are eager to progress in a supportive setting; full training is provided.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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