Operations Support Agent at FedEx

Exeter, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, Courier ServicesIndustries

Requirements

Ability to work in a fast-paced environment and adhere to strict timelines
Availability for 40 hours per week, Monday to Friday, 11:00-19:30 shift with 30-minute break

Responsibilities

Answering incoming calls from customers in relation to collection requests and delivery queries
Sorting and allocating premium and distance deliveries
Checking and investigating failed deliveries/collections when needed
Prioritising and re-allocating failures for next day delivery as required
Using the Customer Delivery Option system to effectively manage customer requests
Allocating collections to routes as required
Inputting data into the tracking system
Maintaining clear and effective communications/collaboration with the team/managers and other depots
Following FedEx processes, procedures, controls, and external regulatory requirements
Completing daily reports within time frames
Providing support to supervisor, office/warehouse team, and drivers as required
Complying with all local and corporate legal requirements and ensuring safe and secure movement of freight

Skills

Customer Service

Call Handling

Data Entry

Tracking Systems

Route Allocation

Delivery Management

Shift Work

Team Collaboration

Report Generation

Process Compliance

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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