Operations Support Agent at FedEx

Pescara, Abruzzo, Italy

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Logistics, Transportation, Courier ServicesIndustries

Requirements

Good communication and social skills
Ability to manage own time effectively with attention to detail
Teamwork attitude
Good Emotional Intelligence skills
Accuracy & Attention to Detail
Microsoft Office & PC Skills
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Bachelor: Economics (Required)
English (Required)

Responsibilities

Answer incoming calls from customers in relation to collection requests, along with delivery queries
Sort and allocate premium and distance deliveries
Check and investigate (if required) failed deliveries / collections. Prioritise and re-allocate any failed deliveries for the next day delivery
Input data into our in-house tracking system
Maintain clear and effective communication / collaboration with the team / manager and other depots
Follow FedEx processes, procedures and controls as well as external regulatory requirements
Provide support to your supervisor and team members as required within the location

Skills

Customer Service

Call Handling

Data Entry

Tracking Systems

Process Compliance

Team Collaboration

Issue Resolution

Freight Handling

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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