Operations Support Agent at FedEx

Launceston, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Work in a fast-paced environment and adhere to strict timelines
Comply with all local and corporate legal requirements
Ensure safe and secure movement of all freight
Follow FedEx processes, procedures, controls, and external regulatory requirements

Responsibilities

Answering incoming calls from customers in relation to collection requests and delivery queries
Sorting and allocating premium and distance deliveries
Checking and investigating failed deliveries/collections when needed
Prioritising and re-allocating failures for next day delivery as required
Inputting data into the tracking system
Maintaining clear and effective communications/collaboration with the team, managers, and other depots
Providing support to supervisor and team members as required within the location
Ensuring customers' urgent packages get to the right place on time
Providing high quality customer service and making every experience outstanding

Skills

Key technologies and capabilities for this role

Customer ServiceCall HandlingData EntryDelivery TrackingSorting DeliveriesTeam CollaborationProcess Compliance

Questions & Answers

Common questions about this position

What is the salary for the Operations Support Agent role?

The salary is £13.42 per hour, with premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

Is this a remote or on-site position?

This is an on-site position at Unit 4b Quarry Crescent Pennygillam Industrial Estate.

What are the main responsibilities of this role?

Responsibilities include answering customer calls on collections and deliveries, sorting premium and distance deliveries, checking failed deliveries, inputting data into the tracking system, and maintaining team communications while following processes.

What is the company culture like at FedEx?

FedEx emphasizes diversity and inclusion, invests in a diverse workforce, puts people first, and fosters a supportive 'can do' environment with growth opportunities for all.

What are the working hours and employment type?

This is a part-time regular position with 20 scheduled weekly hours.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees