Support Specialist
Grow TherapySalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Logistics, TransportationIndustries
Requirements
- Work in a fast-paced environment and adhere to strict timelines
- Comply with all local and corporate legal requirements
- Ensure safe and secure movement of all freight
- Follow FedEx processes, procedures, controls, and external regulatory requirements
Responsibilities
- Answering incoming calls from customers in relation to collection requests and delivery queries
- Sorting and allocating premium and distance deliveries
- Checking and investigating failed deliveries/collections when needed
- Prioritising and re-allocating failures for next day delivery as required
- Inputting data into the tracking system
- Maintaining clear and effective communications/collaboration with the team, managers, and other depots
- Providing support to supervisor and team members as required within the location
- Ensuring customers' urgent packages get to the right place on time
- Providing high quality customer service and making every experience outstanding
Skills
Customer Service
Call Handling
Data Entry
Delivery Tracking
Sorting Deliveries
Team Collaboration
Process Compliance
FedEx
Global logistics and transportation services provider
About FedEx
FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.
Memphis, TennesseeHeadquarters
1973Year Founded
IPOCompany Stage
Automotive & TransportationIndustries
10,001+Employees
Risks
Increased competition from GXO Logistics may impact market share.
Surcharge extensions could drive customers to cost-effective alternatives.
Divestment of FedEx Freight may cause short-term operational disruptions.
Differentiation
FedEx's DRIVE program enhances decision-making and operational efficiency.
The One-Stop Shop platform streamlines global shipping for businesses.
FedEx's electric vehicles in Singapore align with sustainability trends.
Upsides
DRIVE program could lead to cost savings and improved service delivery.
One-Stop Shop offers a competitive edge in logistics solutions.
Electric vehicles may reduce operational costs and carbon footprint.
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