Operations Support Agent at FedEx

Gossau, St. Gallen, Switzerland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Good communication and social skills
Ability to work in a fast-paced environment with strict timelines
Ability to manage own time effectively with attention to detail
English (Required)

Responsibilities

Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in-house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationData EntryTime ManagementAttention to DetailShipment Tracking

Questions & Answers

Common questions about this position

What compensation or benefits does this role offer?

FedEx offers an attractive compensation package, along with training, on-the-job learning opportunities, extensive learning resources, Tuition Assistance Program, Employee Assistance Program, employee reduced-rate shipping, and great career opportunities.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Operations Support Agent role?

The role requires good communication and social skills, ability to work in a fast-paced environment with strict timelines, and ability to manage own time effectively with attention to detail. English is also required.

What is the company culture like at FedEx?

FedEx emphasizes a people-first philosophy, diversity and inclusion, passionate teams delivering outstanding customer experiences, and invests in employee development and growth opportunities.

What makes a strong candidate for this position?

Strong candidates will have good communication and social skills, the ability to thrive in a fast-paced environment with strict timelines, and strong time management with attention to detail.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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