Operations Supervisor - Hauling at Republic Services

Fall River, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, LogisticsIndustries

Requirements

Able to direct large staff
Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills
Is collaborative; builds and works with teams
Creative thinker who challenges conventional solutions
Demonstrates and promotes ethical behavior
Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
1 year of lead or supervisory experience

Responsibilities

Understand and provide leadership to achieve and communicate about safety goals and objectives
Work to remove unsafe conditions or situations from drivers’ routes
Work with the sales team to identify and eliminate any unsafe conditions on new routes or for new customers
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience
Understand missed pickup goals and meet or exceed expectations related to those goals
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders
Interact with customers to solve and rectify any issues and improve the overall customer experience
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company
Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans
Lead drivers to exceed productivity goals and expectations for all routes
Create, modify, and improve routes to maximize density and improve efficiency
Reduce route hours to the extent possible with techniques such as service conversions and container upsizing
Execute other operational plans to help achieve or exceed the division’s budgeted goals
Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance
Create a collaborative, communicative team environment and drive employee engagement with the Company
Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company
Perform other job-related duties as needed or assigned

Skills

Key technologies and capabilities for this role

Supervisory SkillsSafety LeadershipRoute ManagementCustomer ServiceAccident PreventionLoss ControlEmployee EngagementOperations ManagementRegulatory ComplianceEquipment Maintenance

Questions & Answers

Common questions about this position

What are the main responsibilities of the Operations Supervisor role?

The role involves supervising collections activities in lines like commercial, residential, roll-off, and container services, overseeing drivers and helpers, ensuring safety compliance, delivering excellent customer experience, and driving operational efficiency to meet budget goals.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture emphasize in this role?

The culture emphasizes safety, employee engagement, customer satisfaction, and operational efficiency, with a focus on leadership in accident prevention and fostering a safe, productive work environment.

What makes a strong candidate for this Operations Supervisor position?

Strong candidates demonstrate leadership in safety programs, experience supervising drivers in hauling operations, ability to improve route efficiency and customer service, and skills in achieving productivity and budget goals.