Operations Supervisor at Gopuff

East London, Eastern Cape, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, LogisticsIndustries

Requirements

Experience working in a restaurant, dark store, retail or warehouse environment
General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
Strong work ethic, punctual, responsible and honest
Must thrive in fast-paced environments
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available during peak hours (5pm - 4:30am)
Drive, perseverance, positivity, and enthusiasm for the challenge

Responsibilities

Leading the team during your shift: leading by example, being responsible for the shift, and training new team members
Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
Issue resolution: contact customer for substituted or out-of-stock items
Goods in/out: receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
Stock management: put away products to inventory locations, conduct cycle counts to minimise out-of-stock products, manage waste and compliance, and partnership with TooGoodToGo
Warehouse management: keep the warehouse clean, organized and a space you can be proud of

Skills

Key technologies and capabilities for this role

Warehouse ManagementInventory ManagementOrder PickingOrder PackingStock ControlTeam LeadershipTrainingMicrosoft OfficeGoogle G-SuiteIssue Resolution

Questions & Answers

Common questions about this position

What benefits are offered for the Operations Supervisor role?

Benefits include Holiday Pay + Sick Pay, career growth opportunities, and performance appraisal.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary can I expect for the Operations Supervisor position?

This information is not specified in the job description.

What skills and experience are required for this role?

Required experience includes working in a restaurant, dark store, retail or warehouse environment, general knowledge of basic web-based software like Microsoft Office or Google G-Suite, strong work ethic, effective communication skills, and ability to thrive in fast-paced environments.

What qualities make a strong candidate for the Operations Supervisor position?

Strong candidates have drive, perseverance, positivity, enthusiasm, a strong work ethic, effective communication skills, organization, a team-oriented and positive attitude, and flexibility for peak hours (5pm - 4:30am).

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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