Operations Specialist - Grocery at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Grocery, Retail, Delivery ServicesIndustries

Requirements

3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations
Experience leading Senior Associates or teams in fast-paced retail or dark-store environments
Analytical and people-focused operator with strong field experience
Leadership ability and a track record of improving site performance

Responsibilities

Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes
Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback
Develop team capability through structured training, field coaching, and performance management
Ensure consistent communication and alignment across sites under your cluster
Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations
Identify performance gaps and root causes, implementing data-driven action plans to improve results
Ensure operational consistency and adherence to Deliveroo standards across all assigned locations
Drive initiatives to enhance picker performance, site productivity, and customer satisfaction
Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards
Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy
Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions
Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness
Act as the primary point of contact for store and partner management teams across your cluster
Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively
Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites
Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability
Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews
Present site performance data and improvement plans to Area and Regional Managers
Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization

Skills

Key technologies and capabilities for this role

Operations LeadershipTeam ManagementPerformance ManagementKPI TrackingCoachingMentoringTrainingField OperationsRetail OperationsDark Store ManagementStandard Operating ProceduresStrategic Projects

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid.

What are the key skills needed for the Operations Specialist role?

The role requires analytical skills, people-focused leadership, strong field experience in fast-paced retail or dark-store environments, and a track record of improving site performance.

What does the team structure look like for this position?

The role involves overseeing a cluster of multiple sites, managing and mentoring a team of Senior Operations Associates and Operations Associates.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Operations Specialist position?

A strong candidate has analytical and people-focused operations experience, leadership ability, field experience in retail or dark stores, and proven success in improving site performance.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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