Operations MI Manager at Lendtable

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

3+ years working in BI/MI or analytics roles, with experience in SQL-heavy, reporting-centric environments
Expert-level SQL and hands-on experience with DBT and Python (non-negotiable)
Experience building and maintaining data models and reporting infrastructure
Strong understanding of data integrity, version control, and metric standardisation
Excellent communication skills for working with both technical and non-technical stakeholders
Experience mentoring or managing analysts
Exposure to operations, collections, fraud/fincrime, or complaints data (desirable)
Familiarity with Superset/Preset or similar modern dashboarding tools (desirable)
Experience in regulated environments (desirable)

Responsibilities

Own MI Infrastructure: Design and maintain robust DBT models and SQL pipelines to transform raw data into accurate, timely, and usable reporting layers
Ensure consistent metric definitions and a single source of truth across all operational reporting
Reporting & Dashboarding: Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions
Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc
Ensure reports are timely, trusted, and action-oriented
Data Consolidation & Integrity: Consolidate disparate datasets from multiple systems to support holistic operational oversight
Proactively identify and resolve data discrepancies, inconsistencies, or quality issues
Team Management & Development: Manage and mentor a Senior Analyst, reviewing output quality and helping to prioritise delivery
Define scalable processes to support future MI team growth
Stakeholder Engagement: Act as the primary MI point of contact for the COO and senior leadership, responding to ad hoc data requests and proactively proposing improvements
Ensure reporting supports both regulatory compliance and internal performance monitoring

Skills

Key technologies and capabilities for this role

reportinganalyticsdata modelingdata pipelinesbusiness intelligenceSQL

Questions & Answers

Common questions about this position

What is the salary for the Operations MI Manager role?

This information is not specified in the job description.

Is this a remote or hybrid position?

The position is hybrid.

What key skills are required for this role?

The role requires expertise in designing and maintaining DBT models and SQL pipelines, building dashboards for KPIs, and consolidating data from multiple sources while ensuring data integrity.

What does the team structure look like for this position?

You will manage one Senior Analyst, with future headcount potential, and mentor them while reviewing output quality.

What makes a strong candidate for this Operations MI Manager role?

A strong candidate is hands-on with MI infrastructure, experienced in leading reporting and analytics for operations teams, and skilled in team management to drive scalable processes.

Lendtable

Provides credit lines for retirement contributions

About Lendtable

Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$22.5MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees