Operations Manager (Catering) at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, B2B Services, CateringIndustries

Requirements

Experience in leading, executing and scaling operational projects and initiatives, ideally within a fast-paced environment
Proven strategic mindset with a track record of shaping and executing operational strategies
Excellent stakeholder management and communication skills with a proven ability to influence, persuade and build consensus to take multiple teams with you on the journey
Have an entrepreneurial mindset and comfortable working hands-on in ambiguous environments - building, testing and iterating where products are still being defined
Strong problem-solving and strategic ability with experience in building a structured approach to breaking down complex problems
Proven data-driven mindset, track record in data analysis and utilising data to make informed decisions

Responsibilities

Own and manage the day-to-day operations of Deliveroo for Work’s Catering proposition, ensuring operational consistency across processes with clients, restaurant partners and delivery partners
Responsible for the relationships with the Catering delivery providers, including running WBRs and MBRs to consistently monitor and improve performance
Present and report regularly to the DfW Leadership team on performance to ensure reliable deliveries
Responsible for designing a Catering launch playbook to support regional and international rollout, and own the implementation of operational systems and processes in new markets
Closely collaborate with Product, Restaurant, Packaging and Care Teams to improve existing processes, identify opportunities to improve process efficiency, troubleshoot recurring issues and work cross-functionally to implement solutions
Work closely with the Deliveroo for Work Marketing Team on Catering go-to-market content timelines
Drive data-informed improvements through continuous tracking and reporting across a wide range of metrics

Skills

Operations Management

Stakeholder Management

Performance Monitoring

Process Design

Cross-Functional Collaboration

Data Analysis

Playbook Development

Market Rollout

WBR

MBR

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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