Operations Manager, Aerospace and Defense at Airspace

Columbus, Ohio, United States

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$80,000 – $100,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Defense, Logistics, TechnologyIndustries

Requirements

Maintain on-site presence at the Ohio location
Strong leadership in managing teams across time zones
Ability to effectively coach and develop team members in both on-site and remote settings
Passionate, motivated individuals who want to make an IMPACT every day

Responsibilities

Take full ownership of assigned key accounts and all related on-site operations
Serve as the primary on-site escalation point and main contact for all operational performance within your sector
Monitor and address daily, weekly, and monthly performance trends through team coaching, feedback, and process improvements
Support your team directly when needed to ensure smooth operations and maintain top-tier customer service
Represent Operations in key customer meetings (onboarding, QBRs, escalations, issue resolution, and expansion discussions)
Partner with Revenue teams to develop, review, and approve standard operating procedures (SOPs) and customer-specific workflows
Collaborate with Network, R&D, Finance, and other departments to design and implement custom operational solutions that fall outside standard processes
Lead or participate in both internal and external deployment (implementation) calls to ensure operational readiness
Define sector-specific standards, workflows, and performance expectations to ensure consistent, high-quality service
Work with Network to design and optimize solutions during customer onboarding
Identify risks and operational challenges early, providing regional or sector-specific insights during customer RFPs
Establish and track key performance indicators (KPIs) for your sector

Skills

Operations Management

Logistics

Supply Chain

Aerospace

Defense

Continuous Improvement

Machine Learning

Freight Forwarding

Time-Critical Logistics

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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