Operations Manager at Asset Living

Portland, Oregon, United States

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$65,000 – $75,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property ManagementIndustries

Requirements

5-7 years of leadership experience with budget and reporting responsibility (General Manager experience preferred)
Bachelor’s degree preferred
Proven ability to manage and develop teams while driving results
Strong Excel and data analysis skills to support decision-making
Organized, detail-oriented, and able to manage multiple priorities effectively (project management)
Exceptional verbal and written communication skills
A passion for delivering outstanding service and building lasting relationships (customer focus)
Familiarity with hiring, talent development, and performance management (HR knowledge)
Ability to think on your feet, make sound decisions, and motivate your team under pressure (problem-solver)
Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms (tech-savvy)
Valid Driver’s License required, along with the ability to travel regularly throughout the market
Physical ability to lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions
Comfortable working around unpleasant odors when needed

Responsibilities

Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability
Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery
Financial Management: Develop budgets, monitor expenses, and report on financial performance
Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage
Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols
Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues
Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships
Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity
Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory
Talent Development: Identify future leaders and support their professional growth
Servant Leadership: Lead by example, working alongside Area Leaders to support frontline teams, including occasional participation in daily tasks such as trash pickup
Own Special Projects: Lead assigned projects from start to finish

Skills

Key technologies and capabilities for this role

Team LeadershipData AnalysisProcess OptimizationFinancial ManagementBudgetingStaffing StrategyClient Relationship ManagementTrainingFleet ManagementInventory Management

Questions & Answers

Common questions about this position

What is the salary range and bonus for the Operations Manager role?

The salary range is $65,000 - $75,000 with a bonus target of 15% of annual salary, paid quarterly.

Is this a remote role or does it require travel?

This is a field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed.

What skills and experience are required for this position?

Candidates need 5-7 years of leadership experience with budget and reporting responsibility, strong Excel and data analysis skills, proven team management abilities, project management expertise, and exceptional communication skills.

What is the company culture like for this role?

The culture emphasizes servant leadership, where managers lead by example, work alongside teams on tasks like trash pickup, coach and develop Area Leaders, and focus on talent development and growth opportunities.

What makes a strong candidate for the Operations Manager position?

A strong candidate has General Manager experience preferred, a Bachelor’s degree, HR knowledge in hiring and performance management, customer focus, problem-solving under pressure, and tech proficiency in MS Office tools.

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

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