Operations Lease specialist at Santander

Utrecht, Utrecht, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Leasing, Automotive, Financial ServicesIndustries

Requirements

Bachelor of Science (BS)
Actively Collaborate (Strength)
Brings Passion (Strength)
Embrace Change (Strength)
Keep Promises (Strength)
Show Respect (Strength)
Supports People (Strength)
Talk Straight (Strength)
Truly Listen (Strength)

Responsibilities

Handle incoming customer inquiries about vehicle maintenance, damage, or breakdowns via phone, email, and platform
Serve as first point of contact for garages, repairers, rental companies, and insurers
Manage timely handling of all damage cases, ROB (Reparatie/Banden/Onderhoud) requests, and organize replacement transport
Take damage reports and ROB reports, provide information on coverage and handling processes
Communicate with customers, repairers, and service/sales colleagues about ongoing cases
Involve damage experts when necessary and ensure complete damage files, closing them on the platform
Keep customers informed throughout the process
Support customers with vehicle stranding in the Netherlands or abroad
Assess if repairs fall under warranty or goodwill and refer dealers to the importer
Manage the pool of stock cars and arrange reconditioning as needed
Initiate improvements for growth and optimization
Organize vehicle intake
Temporarily: request fuel passes, handle remarketing, purchase new lease cars, process fines, and administratively set up/take in lease contracts

Skills

Claims Processing

Damage Handling

Customer Service

Lease Management

Vehicle Management

Warranty Assessment

Remarketing

Contract Administration

Administrative Processing

Stranding Support

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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