Operations Coordinator at Serve Robotics

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Autonomous Delivery, TechnologyIndustries

Requirements

Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges
Demonstrated ability to work independently with minimal supervision
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require
Comfortable driving mid-size utility vehicles as needed
Valid U.S. driver’s license
Ability to work nights, weekends, and holidays

Responsibilities

Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures
Open or close depots in accordance with scheduled shift
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution

Skills

Operations Management

Process Improvement

Metrics Tracking

Deployment Execution

Team Collaboration

Robotics Operations

Delivery Network Management

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees