Operations Coordinator at Cents

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Laundry, Garment Care, TechnologyIndustries

Requirements

Creative, persistent, and possessing a dynamic personality
Comfortable and adaptable to a fast-paced, scaling startup environment
Quick to adapt and a strong advocate for collaborative teamwork
Tech-savvy with proficiency in internal tools and efficient customer communication management
Proven ability to manage and prioritize multiple tasks and projects simultaneously
Prior experience with Point-of-Sale (POS), Enterprise Resource Planning (ERP), or order management software, payment systems, or customer service is a significant advantage
Strong organizational and communication skills
In-depth product knowledge
Detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment

Responsibilities

Order Processing: Translate incoming card system orders for laundry facilities into production-ready work orders within our internal ERP system
Production Coordination: Communicate order requirements and schedule priorities to the production team to ensure accurate and timely execution
Customer Enrollment: Onboard new and existing customers onto our hardware and software platforms
Order & Customer Communications: Respond promptly to order and customer-related inquiries, ensuring clear communication and resolution
Process Optimization: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy

Skills

Key technologies and capabilities for this role

Order ProcessingCustomer SatisfactionOrganizational SkillsCommunication SkillsProduct KnowledgeWorkflow ManagementTask CoordinationDetail-Oriented

Questions & Answers

Common questions about this position

What is the employment type for the Operations Coordinator role?

The position is full-time.

Is this Operations Coordinator role remote or office-based?

This information is not specified in the job description.

What skills are required for the Operations Coordinator position?

The role requires strong organizational and communication skills, in-depth product knowledge, detail-orientation, proactivity, and the ability to manage multiple tasks in a fast-paced environment. Additional qualifications include being creative, persistent, tech-savvy with proficiency in internal tools, and experienced in collaborative teamwork.

What is the company culture like at Cents?

Cents has a fast-paced, scaling startup environment with a team of passionate technology experts obsessed with supporting SMBs, emphasizing collaborative teamwork and elevating the laundry industry.

What makes a strong candidate for the Operations Coordinator role?

A strong candidate is creative, persistent, detail-oriented, proactive, tech-savvy, and excels at managing multiple tasks with strong organizational and communication skills in a fast-paced startup.

Cents

Software solutions for laundromat operations

About Cents

Cents provides software solutions specifically designed for laundromat businesses. Its platform helps laundromat owners streamline their operations and manage their businesses more effectively. One of the key features is pickup and delivery management, which allows owners to offer these services without needing their own drivers or insurance, potentially increasing business volume by 20%. The software consolidates all business data onto a single platform, making it easier for owners to oversee and grow their operations. The user-friendly interface is accessible even to those who are not very tech-savvy. Cents distinguishes itself from competitors with its strong customer support and success team, which is dedicated to helping clients achieve their business goals. The company likely operates on a subscription or usage-based fee model, generating revenue while providing valuable tools that help laundromats save money and expand their services.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.8MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Remote Work Options

Paid Holidays

401(k) Company Match

Work-from-home and commuter benefits

Employee Discounts

Mental Health Support

Risks

Increased competition from platforms like CleanCloud and LaundryCard threatens market share.

Integration of third-party delivery services may lead to increased costs for laundromat owners.

Acquisition of Starchup Inc. may cause integration challenges and service disruptions.

Differentiation

Cents integrates payments, employee management, and machine tracking for laundromats and dry cleaners.

The platform offers pickup and delivery management, increasing business volume by 20%.

Cents provides industry-leading customer support, enhancing client satisfaction and business growth.

Upsides

Cents raised $40M in Series B funding, boosting its growth potential.

Partnerships with Uber, DoorDash, and Gopuff enhance delivery services for laundromat owners.

Integration with Reserve with Google increases visibility and customer acquisition for laundromats.

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