Operations Analyst Intern at Deliveroo

Brussels, Brussels, Belgium

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Food Delivery, LogisticsIndustries

Requirements

Currently enrolled in a degree program (Engineering, Business, Economics, Data/Analytics, or equivalent)
Strong analytical and problem-solving skills, with experience using Excel/Google Sheets. SQL is a strong plus
Effective communicator in English (both written and spoken). French and/or Dutch are a strong plus
Highly organised, detail-oriented, and able to prioritise tasks with impact and deadlines in mind
Curious, proactive, and a strong team player, not afraid to challenge the status quo

Responsibilities

Use available data sources to monitor operational performance
Build dashboards and reports to track delivery network KPIs
Identify trends, inefficiencies, and opportunities for improvement
Contribute to the design and execution of initiatives to optimise delivery network performance
Support the implementation of operational processes and frameworks that improve efficiency and service quality
Collaborate with Operations, Commercial, Finance and Marketing teams to execute performance improvement actions
Conduct deep-dive analyses to justify recommendations and support decision-making
Propose practical solutions to enhance Deliveroo’s operational model in Belgium

Skills

Excel

Google Sheets

SQL

Data Analysis

Dashboard Building

KPI Tracking

Problem Solving

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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