Operational Trainer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, OperationsIndustries

Requirements

Proven experience in training and development, preferably in an operational environment
Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels
Excellent written and verbal communication skills
Ability to create a positive and engaging learning environment
Strong presentation and facilitation skills
Proficiency in using training software and tools
Strong organizational and project management skills
Fluency in French and English (mandatory)
Willingness to travel regularly to stations in Quebec and occasionally to other Canadian provinces
Availability to lead training sessions for teams whose shifts may begin or end outside of normal working hours
Relevant certifications in training and development are a plus but not required

Responsibilities

Deliver engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles
Provide ongoing support and coaching to employees, helping them apply new skills and knowledge in their daily tasks
Evaluate the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality
Coordinate training logistics, including scheduling, room setup, and technology requirements
Identify skill gaps and training needs within the designated group of employees by working with department heads
Foster a culture of continuous learning and improvement among employees

Skills

Training Delivery

Employee Coaching

Training Evaluation

Training Logistics

Skill Gap Analysis

Presentation Skills

Facilitation Skills

Training Software

Project Management

Interpersonal Skills

Communication Skills

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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