Operational team leader / 運用デリバリチームリーダー at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

5+ years of IT technical experience (system construction, maintenance, or operations management)
Experience as a leader or sub-leader in a maintenance/operations team
Knowledge and practical experience in project management
Ability to proactively plan, coordinate, and execute problem resolution with teams and partner companies
Ability to create documents for maintenance/operations teams or customer reports and explain them to customers
Basic knowledge and experience with infrastructure (Server, Network, Storage, OS)
Basic knowledge and experience with Linux, VMware, Database
Basic knowledge and experience with OpenShift, GitHub, and OSS products, or aptitude to acquire these skills through training and practice
Full-time employment; hybrid work (average 2 days/week in HPE office, mainly Tokyo Koto-ku)

Responsibilities

As leader of the special maintenance/operations team for financial-related customers, build operations processes and manage team members
Take responsibility for the quality and structure of the maintenance/operations team's delivery, leading stable IT services for customers
Act as the point of contact for customer communications, adjust team activities, and control for reliable responses
During critical/emergency responses, perform escalation management, summarize response details, and handle customer interactions
Support system implementation/construction from an operations perspective within service scope, contributing to ongoing overall optimization of the IT environment
As a trusted advisor, build and maintain effective customer relationships, ensure ongoing customer satisfaction, and contribute to customer and HPE business growth

Skills

Key technologies and capabilities for this role

LinuxVMwareDatabaseOpenShiftGitHubServerNetworkStorageOSProject ManagementITILEscalation Management

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office, primarily in Tokyo's Koto Ward, with remote work from home and customer offices also possible.

What technical skills are required for this position?

Required skills include 5+ years in IT technical roles like system building, maintenance, or operations; leadership or sub-leadership experience in maintenance/operations teams; project management knowledge and experience; infrastructure basics (Server, Network, Storage, OS); Linux, VMware, Database; and foundational knowledge or aptitude for OpenShift, GitHub, and OSS products.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and is unconditionally inclusive.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this operational team leader role?

Strong candidates have 5+ years of IT technical experience, leadership in operations teams, project management skills, proactive problem-solving with teams and partners, infrastructure and specific tech knowledge (Linux, VMware, etc.), plus desirable skills like mission-critical operations, ITIL, OSS tools, English, and security knowledge.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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