Operational Success Manager (all genders) at Zalando

Berlin, Berlin, Germany

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, RetailIndustries

Requirements

Hold a degree from a top-tier university in Business, Supply chain management, or Engineering related fields
Gained at least 3 years of relevant experience working in a major consulting firm or a fast moving ecommerce start-up environment
Work experience in operations, supply chain or key account management
Work experience in external stakeholder management (merchant or customer facing portfolios)
Work experience with technical integrator business or third party services/ platform ecosystems is a big advantage
Excellent analytical and synthesis skills with a strong drive for problem solving and to get things done
Strong stakeholder management and excellent communication and presentation skills to convey complex technical concepts to both technical and non-technical stakeholders
Professional efficiency in both spoken and written English

Responsibilities

Offer consulting services: Proactively identify and drive performance improvement initiatives with your responsible portfolio of merchants
Operational excellence: Be the go-to person for any operational topic for Zalando commercial and operating teams, ensuring efficient partner operations on the platform and making it easier for partners to further entrench their business with Zalando
Solution driven: Deep dive into the Merchants’ operational challenges and derive suitable solutions
Analytical: Derive actionable insights from data analysis and discussions with internal and external stakeholders
Stakeholder management: Synthesize and present performance figures to Zalando commercial teams and senior management, manage timelines and expectations
Responsible for the operational performance of a pool of merchants, from integration and article onboarding to logistics
Sparring partner of the Partner Consulting team in charge of this pool of merchants
Bring expertise in operational processes, taking over complex edge cases and helping coordination with internal stakeholders to continuously drive for better operational performance and commercial success

Skills

operational processes

merchant onboarding

logistics

e-commerce

stakeholder coordination

partner management

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

Land your dream remote job 3x faster with AI

Try Jobo Free