Operational Improvement Manager at Expedia

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Technology, Data AnalyticsIndustries

Requirements

5+ years of experience in Process improvement management
Fluency in English, both written and verbal
A logical and inquisitive mind, focused on solving/improving business processes
Business process improvement (BPRE)
Business risk management (BURM)
Information assurance (INAS)
Information content publishing (ICPM)
Continuity management (COPL)

Responsibilities

Provide the link between Technology & Innovation (T&I) UK&I functions regarding key improvement activities
Review, determine and be accountable for End-to-End Operational Readiness on identified improvements
Establish strong affiliations and maintain a 'trusted advisor' relationship with T&I function Senior Management
Act as the 'Voice of IT Service Management' for all improvement activity
Proactively engage and inform internal delivery stakeholders as 'one team' ensuring seamless delivery of services to the client(s) during and immediately following transition
Act as the 'Voice of the Customer' for improvement activities by advising and influencing at all levels regarding the delivery, availability and functionality of services and systems
Identify Risks and Issues for the operational areas of T&I which are identified or manifest themselves during transition activities, ensuring any new items and associated actions are logged onto the relevant internal risk registers. Ensure that risk and issues are reported accordingly to the relevant senior management, and they are kept fully informed of their status, when applicable
Successfully lead, manage, and influence activities within a matrix managed environment when escalation is required. Ensure all escalations are valid / justified and that the correct channels have been followed prior to the required escalation

Skills

IT Service Management

Operational Readiness

Risk Management

Stakeholder Management

Process Improvement

Change Management

Senior Management Engagement

Issue Logging

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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