Operation Analyst RMS at PhonePe

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Candidates should possess a graduate degree (10+2+3) in any field, along with strong written and communication skills and proficiency in MS Office. Relevant experience in merchant helpdesk or customer experience roles is preferred, and candidates with 2 to 4 years of experience are desired.

Responsibilities

The Merchant Support Specialist will primarily handle merchant escalated cases daily, working with internal stakeholders to extract resolutions and proactively address merchant concerns in a timely and professional manner via phone or other channels, escalating issues as needed. They will identify opportunities for process improvement, develop internal documentation, contribute to a team environment, and take on additional work as required to ensure a positive experience for PhonePe Merchants.

Skills

Merchant support

Customer service

Issue escalation

SLA management

Process improvement

Documentation

L2 support

Phone support

Email support

PhonePe

Digital payments and financial services platform

About PhonePe

PhonePe is a digital payments platform in India that allows individuals and businesses to conduct financial transactions securely and efficiently. It primarily operates through the Unified Payments Interface (UPI), enabling users to transfer money directly between bank accounts using their mobile phones. PhonePe differentiates itself by offering a wide range of services, including various insurance products and investment solutions, while maintaining a user-friendly interface and strong security measures. The company's goal is to make digital payments accessible to the next billion users in India, positively impacting the country's financial ecosystem.

Bengaluru, IndiaHeadquarters

2015Year Founded

$1,823.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Risks

Increased competition in quick commerce could dilute PhonePe's market share.

Legal challenges like trademark infringement lawsuits may increase costs and damage brand.

Market cap restrictions in India's digital payments sector could impact PhonePe's valuation.

Differentiation

PhonePe integrates with ONDC, expanding into quick commerce beyond traditional payments.

Affordable insurance products like Dengue and Malaria plans attract health-conscious customers.

Proprietary solutions development enhances control over payment processes post-Juspay partnership termination.

Upsides

IPO and new funding round could expand services and market reach.

Manish Sabharwal's appointment strengthens governance and investor confidence.

Integration with ONDC positions PhonePe as a leader in digital marketplace services.

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