Onsite Field Services Technician, Sudbury, ON at DXC Technology

Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

High School diploma or G.E.D
College diploma or University degree in a computer related field (asset)
2-5 years of IT technical support experience
Experience with recent Windows operating systems (Windows 10, 11 preferably in an enterprise environment)
Experience with Office 365 products in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
Experience solving computer-related technical problems both hardware and software (e.g., Office 365, SAP)
Experience following company escalation policies
Strong interpersonal skills for interacting with team members and clients
Strong communication skills, both oral and written
Strong organization skills to balance and prioritize work
Strong analytical and problem-solving skills
Good initiative and proactivity
Experience with Service Now ticketing system
Networking experience and ability to troubleshoot basic to complex network problems
Experience with mobile devices (Android and iOS)
Knowledge of MDM functionality and mobile device security (e.g., Samsung Knox)
Experience with Cisco Call Manager
Experience with Lenovo/Dell hardware (asset)
CompTIA A+ Certification current or previous (asset)
CompTIA Network+ or CCNA (asset)
Availability for onsite work in Sudbury, Ontario
Availability for on-call rotation

Responsibilities

Interface with end users to resolve complex problems concerning system function escalated through problem ticket process
Assess diagnostic information and determine alternative courses of action
Recommend and implement process changes
Coordinate and/or conduct install, move, add, and change (IMAC) activities for complex activities including integrated equipment and systems
Create plans to implement changes and work with appropriate parties to ensure implementation meets expected timeframes, SLAs, and other criteria
Measure, maintain, and document team performance in relation to established goals, time frames, and service levels; revise plans as necessary
Provide technical services in support of project work; work with project teams to develop, engineer, and implement defined technical activities (e.g., distributing new personal computers) per guidelines and procedures
Provide guidance and training to client population on systems and products to eliminate recurring errors; escalate issues as appropriate
Recommend changes to procedures and processes; implement as approved
Maintain currency regarding technological, process, and other advances in line of service to ensure team performance and achieve objectives
Create and maintain systems software and hardware documentation; assess system information where appropriate

Skills

Key technologies and capabilities for this role

TroubleshootingSystem DiagnosticsHardware InstallationPC DeploymentEnd User SupportIT Project SupportCustomer TrainingICMS

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position based in Sudbury, ON.

What are the basic qualifications for this role?

Candidates must have a High School diploma or G.E.D., with a college diploma or university degree in a computer-related field being an asset. Additionally, 2-5 years of IT technical support experience is required.

What technical experience is needed for this job?

Experience with recent Windows operating systems (Windows 10, 11 preferably in an enterprise environment), Office 365 products (Word, Excel, PowerPoint, Teams, SharePoint, Outlook), and solving computer-related technical problems both hardware and software (e.g., Office 365, SAP) is required.

What soft skills are important for this position?

Strong interpersonal skills for interacting with team members and clients, strong communication skills (oral and written), strong organization skills, strong analytical and problem-solving skills, good initiative, and proactivity are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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