Customer Operations Lead
Motion$70,000 - $125,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Online Gambling & CasinosIndustries
Requirements
Candidates should possess at least 5 years of experience in online casino operations, encompassing customer service, CRM, fraud, VIP, loyalty, and technology integrations. They must be fluent in casino terminology, bonus structures, regulatory sensitivities, and player psychology, demonstrating a proven ability to manage teams across time zones and cultures. Furthermore, candidates should have hands-on familiarity with software and technology, and be willing to work non-traditional hours, including Friday through Sunday, nights and holidays, along with an impeccable background check and references emphasizing trust and discretion.
Responsibilities
As the Operations Lead, you will oversee daily financial reporting to provide a real-time pulse on the business, generating and analyzing updates on Net Gaming Revenue (NGR), customer deposits and withdrawals, active player counts, and daily sign-ups, as well as tracking game functionality metrics. You will also flag anomalies, identify trends, and deliver concise reports to leadership, capturing the impact of promotions, VIP activity, and churn. Additionally, you will lead a 24/7 customer support team with excellence and empathy, manage the CRM lifecycle, triage and troubleshoot player issues, oversee anti-fraud systems, collaborate with payment providers and compliance teams, manage live chat systems and CRMs, and spearhead customer reporting, fraud risk, and platform health.
Skills
Financial Reporting
Data Analysis
Customer Support
CRM Management
Loyalty Program Design
Fraud Prevention
Risk Management
Payment Systems
Team Leadership
Technical Troubleshooting
Platform Integration
EveryRealm
Creates and manages online gaming communities
About EveryRealm
EveryRealm focuses on creating and managing projects in the online gaming and virtual community space. The company provides a platform for online gamers and virtual world enthusiasts to showcase their gaming identity and performance through personalized landing pages. Users can enhance their experience by accessing premium features, such as advanced customization options and exclusive content. Unlike many competitors, EveryRealm operates as a holding company, investing in various ventures within the gaming industry, which allows it to adapt to the evolving needs of its community. The goal of EveryRealm is to foster immersive and interactive experiences for users in the growing market of online gaming and virtual socialization.
New York City, New YorkHeadquarters
2021Year Founded
$64.5MTotal Funding
SERIES_ACompany Stage
VR & AR, Consumer Software, GamingIndustries
11-50Employees