Onboarding Support Specialist

Position Overview

We’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team. You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely. This is a front-line operations role that involves handling phone, chat, and email support, validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines. If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.

Key Responsibilities

• Customer Communication: Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.
• Document Validation & Compliance: Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.
• Issue Resolution & Escalation: Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.
• SOP & Process Adherence: Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.
• Data Integrity & Reporting: Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.
• Cross-Functional Collaboration: Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.

What We’re Looking For

• Experience in trust & safety, document verification, credentialing, compliance operations, or customer support—especially in high-compliance or fast-paced environments.
• Strong attention to detail and an ability to spot inconsistencies quickly.
• Confidence in making quick, sound decisions—even when dealing with limited or ambiguous information.
• Excellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customers.
• Dependable, organized, and self-motivated—you take ownership and follow through.
• Ability to work independently in a remote setup while staying in sync with team goals.
• Comfortable using tools like Slack, Google Sheets, and ticketing/task management systems.
• Openness to giving and receiving feedback in a collaborative environment.

Technical & Workspace Requirements

• Wired internet connection with at least 15Mbps download speed.
• Minimum system specs:
  • CPU: Intel i5 (8th gen+) / AMD Ryzen

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

To learn more about us, take a look at our website here.

• Salary: [Not Specified]
• Location Type: Remote
• Employment Type: [Not Specified]