Onboarding Specialist

Position Overview

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

As an Onboarding Specialist, you will be providing 1:1 virtual follow-ups with customers as they learn to use their purchased products through the Learning Management System. You must be comfortable managing multiple projects and ensuring on-time deliverables while keeping internal teams and customers accountable through the Getting Started Journey. The Onboarding Specialist will have strong communication skills and will be comfortable working in a customer-facing environment.

Responsibilities

• Manage the customers’ Getting Started Journey.
• Own the 1:1 virtual follow-up sessions to ensure learning content understanding.
• Assist customers with value recognition in their purchased platform(s).
• Act as a point of contact throughout the Customer Getting Started Journey.
• Manage customer hand-offs between internal Bloomerang teams.

Requirements

• Experience: 1+ years of experience supporting SaaS CRM onboarding and training in a virtual and/or on-site environment with a strong focus on customer onboarding best practices.
• Communication: Comfortable serving as the primary contact between internal and external stakeholders, helping ensure deliverables are met.
• Organization: Strong organization skills and the ability to prioritize tasks to meet deadlines and goals.
• Technical Proficiency: Able to quickly learn and understand new software products and concepts.
• Skills: Excellent written and verbal communication skills. Skilled in using Excel for reviewing and troubleshooting customer data import files.

Nice to Haves (But Not Required)

• Foundational understanding of data migration processes.
• 1+ years of project management experience with SaaS customer onboarding.
• Experience with Bloomerang products.
• Experience with supporting Non-Profit Organizations.
• Experience with supporting Non-Profit CRM solutions.

Compensation

• Salary Range: $40,000 - $55,000
• Bonus: May be eligible for a discretionary bonus.
• Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options, plus HealthiestYou for convenient, confidential access to quality doctors 24/7.
• Time Off: Competitive PTO package (20 PTO days, 3 flex days, 4 optional volunteer days), 12 paid holidays, and paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped directly to your door.

Location

• Type: Permanent, full-time, fully remote position.
• HQ Option: Employees living in Indianapolis, IN are welcome to work from our company headquarters.
• Sponsorship: We do not offer Visa sponsorship or relocation assistance at this time.

Application Instructions

• Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Company Information

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, or any other characteristic protected by law.