Onboarding Manager - eBay Live at eBay

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Live ShoppingIndustries

Requirements

Bachelor's degree in business, marketing, or related field
4+ years of experience in a commercial or category management role
Solid analytical, strategic thinking, and project management skills
Clear and concise communication skills
Strong ability to collaborate on cross-functional teams
Strong ability to gather and analyse data to form insights and recommendations
Experience working on marketplaces, live streaming or social platforms preferred

Responsibilities

Coach sellers on all aspects of live selling: from assortment and developing innovative run-of-show/format ideas to on-camera performance, live audience engagement, and leveraging analytics for growth
Guide new sellers through the onboarding journey from intake to first stream
Conduct live training webinars and onboarding sessions to educate sellers on tools, setup, and policies
Support sellers with technical setup, store readiness, and compliance
Maintain onboarding trackers and ensure sellers progress through each milestone on time
Collaborate with cross-functional teams (BD, Live Ops, GCX, Category) to resolve issues and streamline onboarding
Deliver a seller experience that builds confidence, trust, and excitement for live selling

Skills

Key technologies and capabilities for this role

Seller OnboardingLivestream ShoppingeCommerceCustomer ActivationCommunity Building

Questions & Answers

Common questions about this position

What is the employment type for this Onboarding Manager role?

The position is full-time.

Is this Onboarding Manager position remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Onboarding Manager role at eBay Live?

The role requires operational precision, empathy, problem-solving, coaching on live selling aspects like assortment and audience engagement, and cross-functional collaboration.

What is the company culture like at eBay?

eBay fosters a purpose-driven, inclusive workplace where authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves; it's a team of passionate thinkers, innovators, and dreamers committed to customers, company, and planet.

What makes a strong candidate for the Onboarding Manager position?

Strong candidates will have skills in coaching sellers, guiding onboarding journeys, conducting training sessions, supporting technical setups, and managing trackers, with the ability to work cross-functionally in a fast-paced team.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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