Onboarding Manager at Vori

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Consumer Software, Vertical SaaSIndustries

Requirements

Candidates should have at least 3 years of experience implementing complex software solutions with small to medium-sized businesses. Exceptional communication skills are required to engage effectively with various stakeholders, from store associates to executives. The ability to explain technical concepts in a business-friendly manner is essential, along with experience leading cross-functional teams to address customer needs. Strong analytical and problem-solving skills are necessary, and candidates should be open to occasional travel to customer sites, approximately 15-20%.

Responsibilities

The Onboarding Manager will own the post-sale customer experience, ensuring smooth transitions and addressing any blockers to set up stores for success. They will drive product adoption and growth by optimizing usage and identifying new opportunities for services and features. Elevating internal processes is key, including improving onboarding workflows and contributing to standard operating procedures while collaborating with Product, Engineering, and Sales teams. Advocating for customers by translating their needs into actionable insights to enhance product and support experiences is also a critical responsibility. Additionally, the Onboarding Manager will help scale operations and cultivate a strong, mission-driven team culture.

Skills

Communication

Problem-solving

Analytical Skills

Team Leadership

Cross-functional Collaboration

Customer Onboarding

Product Adoption

Vori

Operating system for grocery retailers

About Vori

Vori offers an operating system designed for grocery retailers to improve efficiency by centralizing data and digitizing workflows. The platform connects various data points in the food supply chain, allowing grocery stores to manage operations digitally instead of relying on paper processes. By integrating with existing systems like QuickBooks and BRData, Vori helps independent grocers streamline their inventory and supply chain management. The company's goal is to enhance the grocery retail industry by making operations smoother and more efficient.

East Palo Alto, CaliforniaHeadquarters

2019Year Founded

$9.9MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Consumer SoftwareIndustries

11-50Employees

Benefits

Competitive salary & equity

Personal financial advisor

Remote work, with an office when you need it

Stipend to set up your home office

Regular team events and retreats

Unlimited PTO, with minimum 21 days off

Generous paid parental leave

Health, dental & vision insurance

401k

Risks

Increased competition from platforms like Afresh with significant funding.

Decline in North American investment for food waste solutions.

Potential overestimation of market size could lead to unrealistic growth expectations.

Differentiation

Vori is the only modern B2B operating system for the grocery industry.

Vori's platform connects data across the food supply chain seamlessly.

Vori integrates with existing systems like BRData and Microsoft Dynamics.

Upsides

Vori addresses food access and waste with advanced technology.

Vori's AI-powered VoriOS enhances supply chain management for independent grocers.

Vori's recent $10M funding supports expansion and product development.

Land your dream remote job 3x faster with AI

Try Jobo Free