On-Site Calling Specialist at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Housing, HealthcareIndustries

Requirements

Strong communication skills and a curious, solution-oriented mindset
Technical support experience speaking directly with customers over the phone and navigating real-time conversations
Ability to break down technical topics into clear, helpful guidance
Desire to become a product expert and a trusted voice for our customers
Team player attitude—you’ll collaborate closely with CSMs, CSAs, and Support
Willingness to work in person at our NYC office 4-5 days a week

Responsibilities

Conduct product-specific sentiment calls to collect feedback and strengthen relationships
Become an expert in one EliseAI product to confidently answer questions and guide users
Walk customers through simple troubleshooting or setup tasks when needed
Identify when issues need deeper support, ask discovery questions, and escalate appropriately
Create and document support tickets with clear context
Support the Customer Success team with light CSA duties when bandwidth allows
Help surface trends and insights based on your conversations

Skills

Key technologies and capabilities for this role

Customer EngagementProactive CallingSentiment AnalysisProduct ExpertiseIssue TriageCustomer SupportCommunication SkillsFeedback Collection

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are needed for the On-Site Calling Specialist role?

The role requires being empathetic and detail-oriented, with strong product expertise, customer engagement skills, and the ability to triage issues and escalate appropriately.

What is the company culture like at EliseAI?

EliseAI offers full autonomy with no micromanagement, hires top talent, expects high performance, and provides intense, rewarding work in a fast-scaling environment where you own your impact.

What makes a strong candidate for this position?

Strong candidates are empathetic, detail-oriented, hungry for challenging work, able to move at rocket speed, and eager to own their impact in a high-autonomy environment.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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