Omnichannel Customer Engagement Manager at Gilead Sciences

Shanghai, China

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Healthcare, BiotechnologyIndustries

Requirements

Minimum of 8 years of experience in platform operations or data management; experience in digital marketing or omnichannel projects is a plus
Strong knowledge of WeChat, Enterprise WeChat, CRM, CDP, and marketing automation platform architecture and data flow design
Excellent cross-functional coordination and vendor management skills
Solid understanding of platform management, data security, and compliance requirements
Strong project management skills with proven execution capability

Responsibilities

Oversee the operations of tools and platforms within the omnichannel customer engagement ecosystem, ensuring overall stability, security, and efficiency
Coordinate upstream and downstream platforms within the ecosystem to ensure smooth data flow and business logic alignment, supporting an end-to-end customer engagement experience
Drive ecosystem optimization, feature enhancement, and data flow design by collaborating closely with cross-functional teams and external vendors, ensuring continuous improvement and alignment with business needs
Manage and support data extraction, analysis, and reporting related to customer engagement, providing actionable insights and decision-making guidance for business teams
Manage and maintain registered customer data and consent information, ensuring compliance, security, and traceability of customer information

Skills

Omnichannel

Customer Engagement

Platform Operations

Data Flow

Data Analysis

Reporting

Cross-Functional Collaboration

Vendor Management

Data Extraction

Customer Data Management

Consent Management

Gilead Sciences

Develops and commercializes biopharmaceuticals

About Gilead Sciences

Gilead Sciences focuses on discovering, developing, and commercializing medicines for various medical conditions, including HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular issues. The company conducts extensive research and development to create new therapies, which are then marketed to healthcare providers, hospitals, and pharmacies after receiving regulatory approval. Gilead differentiates itself from competitors through its strong commitment to R&D and strategic partnerships, such as with SAP Ariba, to enhance its operations and product offerings. The company's goal is to improve health equity and access to care globally, working with communities to ensure that its medicines reach those in need.

Foster City, CaliforniaHeadquarters

1987Year Founded

$15,873.6MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Paid family time off and paid parental time off

Generous 401(k) contribution matching

Comprehensive medical plans that cover both physical and mental healthcare

Global Wellbeing Reimbursement

Time Off

Global Volunteer Day

Giving Together Program

Employee Support Programs

Flexible Work Options

Risks

Increased competition in HIV treatment from ViiV Healthcare's expanding drug portfolio.

Regulatory scrutiny over drug pricing could impact Gilead's U.S. market operations.

Patent expirations, like Truvada's, lead to increased generic competition and revenue loss.

Differentiation

Gilead's lenacapavir is recognized as the 2024 Breakthrough of the Year for HIV care.

Partnerships with LEO Pharma and Tubulis enhance Gilead's focus on inflammatory and cancer therapies.

Gilead's commitment to health equity initiatives like COMPASS and HepConnect sets it apart.

Upsides

Gilead's strategic partnerships expand its reach in inflammatory and oncology drug markets.

Investment in digital health technologies enhances Gilead's R&D and patient engagement.

Focus on sustainability improves Gilead's operational efficiency and corporate reputation.

Land your dream remote job 3x faster with AI

Try Jobo Free