Office Administrator at Fresenius Medical Care

South Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, DialysisIndustries

Requirements

Minimum 2 years’ experience in an Administration position
Intermediate computer competence in MS Office
Experience in health fund Billing Administration
Excellent Customer Service skills
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team
Work with confidentiality, discretion and maturity
Ability to multi-task in an at times busy and stressful environment
Ability to prioritise tasks around interruptions and unplanned events
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice

Responsibilities

Answer the switchboard in a courteous and professional manner
Liaise with patients and their families in a compassionate manner
Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation
Responsible for petty cash dispersal and reconciliation
Responsible for maintaining the levels of and ordering general office supplies
Actively participates in the quality improvement program
Coordinate the use of the centre for physicians and/or public hospital visiting staff
Act as a contact point for IT issues in the clinic
Collate and forward state statistics and internal Clinics statistics as required
Data entry as required
Manage accounts payable processing for the Clinic
Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy
Provide administrative support for the Clinical Advisory Committee (where applicable)
Organise transport for patients to and from the dialysis clinic
Book and manage appointments for patients
Other duties and responsibilities as assigned by the Clinic Manager
Ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system
Prepare and collate all required supporting documentation required to accompany invoices
Undertake banking procedures for all cheque and cash payments
Prepare and maintain an accurate record management system of all patient records
Prepare and maintain reconciliation records
Forward ISIS data to State related Health Commission on a monthly basis
Forward HCP data to Private Health Funds on a monthly basis

Skills

Key technologies and capabilities for this role

SwitchboardReceptionFilingMinute TakingPetty CashOffice SuppliesData EntryAccounts PayableBillingRecord ManagementPatient AdministrationBooking Appointments

Questions & Answers

Common questions about this position

What experience is required for the Office Administrator role?

Candidates need a minimum of 2 years’ experience in an Administration position, along with experience in health fund Billing Administration.

What skills are essential for this position?

Essential skills include intermediate computer competence in MS Office, excellent customer service skills, effective communication and interpersonal skills, ability to multi-task in a busy environment, and knowledge of Infection Control / Hygiene principles.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Office Administrator position?

Strong candidates will demonstrate the ability to work with confidentiality and discretion in a multidisciplinary and multicultural team, prioritize tasks amid interruptions, and apply knowledge of infection control in daily practice.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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