NOC Shift Lead

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

The ideal candidate should have at least 5 years of experience managing incident response teams, knowledge of ITSM frameworks and incident management processes, proficiency in data center operations and cloud infrastructure monitoring, and advanced skills in documentation and collaboration tools such as Jira, Confluence, and Zoom Docs. They should also demonstrate leadership in cross-functional team environments and possess flexibility to work rotating shifts including evenings, weekends, and holidays.

Responsibilities

This NOC Shift Lead will oversee real-time monitoring and analysis of system performance metrics and KPIs, manage incident response workflow and coordinate resolution across technical teams, direct troubleshooting efforts and incident investigations, supervise ticket queue management and action item tracking, coordinate with technical and service teams for system maintenance and upgrades, and maintain uptime for Zoom application & tools while monitoring Infrastructure & AWS cloud technologies.

Skills

Incident Response

Data Center Operations

Cloud Infrastructure Monitoring

ITSM Frameworks

Jira

Confluence

Zoom Docs

Performance Metrics Analysis

Troubleshooting

Ticket Queue Management

System Maintenance

Team Coordination

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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