Network Operations Center Lead Engineer
paytroniz- Full Time
- Junior (1 to 2 years)
Candidates must be US citizens, US naturalized citizens, or US Permanent Residents holding a green card, and must pass a ServiceNow background screening including a credit check, criminal/misdemeanor check, and drug test. A CompTIA A+, Server+, or Network+ certification is a plus, and GCS-23 certification is desired. Applicants must have at least 2 years of experience in data center operations and/or facility operations with a record of increasing role responsibility, and experience installing and troubleshooting telco circuits is required. Strong technical understanding of data center facilities and infrastructure, including power, HVAC, structured cabling, rack management, and security/compliance is needed, along with working knowledge of networking/server architecture and hardware. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.
As a Data Center Operations Engineer, the role involves engineering, implementing, communicating, executing, and streamlining processes including security, asset management, deployments, infrastructure design, circuit management, capacity management, and hardware break-fix. The position requires developing, documenting, and evangelizing a catalogue of standards and best practices for data center operations, functioning as the primary point of contact and being accountable for all vendors operating within the data centers. The role also involves performing basic hands-on hardware break-fix with servers and network appliances, installing pre-integrated racks, individual servers and network appliances, and managing vendors in a data center environment.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.