NOC Network Analyst (Government) at AT&T

Mesa, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, TelecommunicationsIndustries

Requirements

Bachelor’s degree in related field or equivalent experience
5 years of experience in IT support or related field, preferably in network engineering or operations
2 years of experience providing network support in one or more of the following areas: Juniper SRX Firewalls configuration, troubleshooting, Policy configuration; Wireless Access Point (enterprise level) Management and Administration; Cisco ISE 3.0 (or later) configuration of access/authorization policies
Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415); AWS Certified Solutions Architect – Associate; Microsoft Azure Networking Solutions (AZ-700); CompTIA Cloud+
Experience troubleshooting and fixing LAN/WAN network incidents
Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements
Required Clearance: Public Trust
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Responsibilities

Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process
Troubleshoot network systems when necessary and make improvements to the network
Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC
Utilize software and hardware tools and identify and diagnose problems and factors affecting network performance
Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture
Experience working with cloud-based networks
Support all operational security requirements for network devices and network operations tools applications
Support of the following NOC functional areas that include, but are not limited to: Wireless LAN; Firewall management; Internet Protocol (IP) address management; Domain Name Server (DNS) administration; Understand dynamic multipoint VPNs
Strong written and verbal communication skills
Establish plans and goals for self that meet the customer current or future project’s needs
Prepare or participate in preparing NOC performance reports as required
Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Skills

Key technologies and capabilities for this role

Juniper firewallsCisco FirewallsCisco WLANExtreme Management CenterExtreme NACSD-WANCloud NetworksWireless LANFirewall managementIP address managementDNS administrationDMVPN

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This is a remote position with no office requirement.

What salary or compensation is offered for this NOC Network Analyst role?

This information is not specified in the job description.

What are the key required skills and certifications for this position?

Candidates need 5 years of IT support experience, preferably in network engineering, 2 years in areas like Juniper SRX Firewalls, Wireless Access Points, or Cisco ISE, Cisco CCNA or CCNP certification required within 60 days, and at least one certification like Implementing Cisco SD-WAN Solutions v2.0 by day one.

What is the company culture like at AT&T Global Public Sector?

The company is dedicated to recruiting, developing, and empowering a diverse, high-performing workforce passionate about their work, committed to shared values, and focused on customers' missions.

What makes a strong candidate for this NOC Analyst role?

A strong candidate will have a Bachelor’s degree or equivalent experience, 5+ years in IT support with network focus, specific hands-on experience with Juniper firewalls, Cisco ISE, or wireless management, and required Cisco and SD-WAN certifications.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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