NOC Engineer at Pythian

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Services, Database ServicesIndustries

Requirements

A minimum of 2 years of experience in a similar role
Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
GCP background experience operating in a Linux environment
Familiarity with Windows, Linux and Network administration concepts
Ability to handle stressful situations with a level headed approach
Excellent English communication skills including verbal and writing skills
Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
A curious mindset with the tenacity to fully diagnose why something went wrong
SQL Server knowledge is an asset
Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies
Relevant courses and certifications (MCSE, CCNA)

Responsibilities

Network Operations Center (NOC) support in a 24x7 environment
Monitor application performance and system alerts using various monitoring tools
Respond to incidents and escalate issues according to established protocols
Trigger operational procedures for various types of production incidents
Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
Coordinate, analyze, design, implement and administer solutions as per needs
Recommend best practices for improvements to current operational processes
Configure and maintain servers at database and Infrastructure level
Troubleshoot operational problems
Administer proactive database and infrastructure daily checks
Communicate status and planning activities to customers and other team members
Participate in the team’s rotational shift pattern and on-call coverage rotation plan
Learn different database technologies and provide support

Skills

NOC

Monitoring Tools

Incident Response

Database Management

Application Infrastructure

24x7 Support

System Alerts

Performance Monitoring

Pythian

Cloud migration and data management services

About Pythian

Pythian assists businesses in managing and optimizing their data and IT infrastructure through services like cloud migration, managed services, and advanced analytics. They help companies transfer their data to cloud platforms such as Google Cloud, AWS, and Microsoft Azure, while providing ongoing support for smooth operations. Pythian differentiates itself by offering specialized services in machine learning and data science, enabling businesses to turn their data into valuable insights. Their goal is to empower organizations to leverage cloud computing and advanced analytics to improve operations and drive growth.

Ottawa, CanadaHeadquarters

1997Year Founded

$20.4MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Wellness Program

Professional Development Budget

401(k) Company Match

Risks

Emerging cloud providers offering lower-cost services increase competition.

Rapid AI advancements may outpace Pythian's current capabilities.

Economic downturns in key industries could reduce IT service spending.

Differentiation

Pythian offers specialized services in machine learning and AI for data insights.

Their EDP QuickStart provides rapid deployment of enterprise data platforms.

Pythian's global presence with experts in 22 countries enhances their service delivery.

Upsides

Growing demand for cloud migration boosts Pythian's service offerings.

Expansion in database management market offers growth opportunities for Pythian.

Increased focus on cybersecurity drives demand for Pythian's Adminiscope.

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