Supervisor, Field Operations Support
BrightseedSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Supervisory or management experience in retail, logistics or operations
- Strong leadership presence—calm under pressure with a passion for motivating others
- Commitment to high standards in compliance, risk awareness, and operational routines
- Ability to make decisions independently while keeping the wider team informed
- Proactive, hands-on attitude with a drive to improve processes and people
Responsibilities
- Lead the night team through effective planning, communication and on-shift coaching
- Deliver brilliant basics in stock availability, shelf-edge standards, gap management and replenishment
- Respond to incidents promptly, ensuring colleague safety and store security
- Maintain accurate and timely shift reporting, handovers, and performance feedback
- Champion a culture of inclusion, wellbeing, and high performance
Skills
Retail Management
Team Leadership
Merchandising
Stock Replenishment
Shelf-Edge Standards
Gap Management
Incident Response
Store Security
Shift Reporting
Performance Feedback
Compliance
Risk Management
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
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