[Remote] New Business Account Executive, Social Impact at Twilio

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Non-Profit, Government, Healthcare, Education, Humanitarian Aid, Social ImpactIndustries

Requirements

8+ years of experience working in technology in a revenue generating role
Ability to influence and build relationships with people across all levels and organisations internally and externally
Experience owning and managing the end-to-end sales process, from initial prospecting, lead qualification, and opportunity development through proposal delivery, negotiation, and successful deal closure
Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess

Responsibilities

Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform
Take ownership of the accounts assigned, which qualify as net new (smaller spend)
Work with leadership on a GTM strategy to build our non-profit presence in a mix of markets, including Traditional Non-Profit, Humanitarian, Higher Education, Healthcare and Credit Unions
Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions
Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success
Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition
Accurately forecast business for territory through the complete sales cycle
Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies
Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs
Provide support for Social Impact activities through engaging with Twilio teams in partnership with key Twilio.org customers and partners. Be the face of Twilio.org to your Twilio counterparts

Skills

Key technologies and capabilities for this role

SalesPipeline ManagementAccount ManagementGTM StrategyCustomer RelationshipsCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote-first role where you can work from the comfort of your home, with a strong culture of connection and global inclusion regardless of your location.

What is the salary range for this position?

This information is not specified in the job description.

What skills are required for the New Business Account Executive role?

Key skills include using a systematic approach to create and close sales pipelines, consultative customer support, qualifying and negotiating deals, accurate forecasting, and building cross-functional partnerships.

What is the company culture like at Twilio?

Twilio has a remote-first culture focused on connection, global inclusion, and a vibrant team with diverse experiences making a global impact, where work feels truly rewarding.

What makes a strong candidate for this role?

A strong candidate takes ownership of net new accounts, develops GTM strategies for non-profits and similar sectors, drives customer success through partnerships, and excels in sales cycles from qualification to expansion.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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