Network Support Technician (Government) at AT&T

Brunswick, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Government, Public Sector, Federal GovernmentIndustries

Requirements

Office presence minimum of 5 days per week at customer's site in Brunswick, GA (no relocation offered)
Experience providing onsite and remote Tier 2 support for hardware, software, applications, network diagnostics, cloud, and other IT services
Ability to work independently and/or under immediate supervision, relying on instructions and pre-established guidelines, with creativity and latitude
Reports to an Area Technical Lead in a 24x7 LAN environment (Tier II, Service Desk supported)
Participate in pre-scheduled after-hours support, weekly on-call rotation, and/or team support for special projects or events
Experience in system engineering in one or more areas: telecommunications concepts, computer languages, operating systems, database/DBMS, middleware
Required Clearance: Public Trust

Responsibilities

Provide LAN administrator support: installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units
Support network attached devices: computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors
Support mobile and wireless devices: smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches
Assist in maintaining and checking system health and backups, including restore testing
Monitor ITSM (ServiceNow) assignment groups, apply troubleshooting to resolve tickets
Update tickets using documentation templates/guidelines to meet quality requirements
Provide daily, weekly, and monthly activity reports on accomplished activities
Provide inventory support and input to the customer's inventory system
Install and maintain video teleconferencing infrastructure; assist with user requests
Conduct or provide new equipment deployments and/or requested deployment support
Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications for functional activities
Contribute to technical discussions, develop and present briefing materials to meet customer needs
Identify/fix problems in existing systems, design/implement new systems, enhance existing systems, participate in analysis, design, and construction of next-generation IT systems
Understand customer needs and commercially available IT products to create requirements for implementation by architecture/engineering teams and COTS products

Skills

LAN administration

network installation

network configuration

network maintenance

servers

network storage

tape backup

hardware support

software support

network diagnostics

printers

biometric devices

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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