NDIS Scheduling Administrator (AU Healthcare - NDIS, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, NDIS, Aged CareIndustries

Requirements

Tertiary qualification in Health or a related field and relevant experience in care management evidenced
Relevant professional experience in home care, care management, or a related healthcare setting
Previous experience in rostering or scheduling, preferably in a healthcare or home care setting
Knowledge of home care packages and an understanding of the care needs of elderly or individuals with disabilities
Strong knowledge of home care regulations, industry standards, and best practices
Excellent interpersonal and communication skills, with the ability to interact effectively with diverse populations
Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection prevention and control, and SIRS)
Ability to comply with and awareness of work health and safety (WHS)
A current First Aid and CPR Training

Responsibilities

Develop and maintain an efficient rostering system for support worker allocation
Manage client visit schedules and assignments based on availability, skills, location, and preferences
Monitor rostering changes for accuracy
Promptly resolve scheduling conflicts and coverage gaps to ensure continuous care
Collaborate with participants, families, and healthcare professionals to establish and update care goals
Review and adjust care plans for effectiveness regularly
Provide ongoing support and performance evaluations to care providers
Build strong relationships with participants and their families, serving as a primary contact for concerns
Educate participants and families on available resources, support services, and care options
Advocate for participants' needs, ensuring their rights and preferences are respected
Work closely with the care management team to understand client care requirements and support worker capabilities
Maintain effective communication with support workers regarding availability and scheduling issues
Communicate with clients and families to understand preferences, accommodate requests, and address concerns
Maintain accurate records of support worker availability, client preferences, and visit schedules
Generate reports on rostering activities, including service utilization and client satisfaction
Ensure compliance with organizational policies, procedures, and regulatory requirements for documentation and reporting
Monitor and address potential risks and safety concerns
Participate in quality improvement initiatives

Skills

Key technologies and capabilities for this role

RosteringSchedulingCare ManagementCare PlanningNDIS ComplianceAged CareWHSInfection PreventionFirst AidCPRHome Care PackagesSIRS

Questions & Answers

Common questions about this position

What is the work schedule for this role?

The schedule is Monday-Friday from 07:00 AM-04:00 PM PHT.

What is the salary for this position?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Required qualifications include a tertiary qualification in Health or related field, relevant experience in care management, previous experience in rostering or scheduling in healthcare, knowledge of home care packages and regulations, excellent communication skills, understanding of Aged Care and NDIS compliance, and current First Aid and CPR training.

Is this a remote or hybrid position?

This is a hybrid position.

What experience makes a strong candidate for this role?

Strong candidates have relevant professional experience in home care or care management, previous rostering or scheduling experience in healthcare, and knowledge of NDIS compliance and home care regulations.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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