[Remote] National Customer Success Manager - Automotive AI (Boston, MA) at Podium

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, AI, Technology, SaaSIndustries

Requirements

Located in the Boston, MA area
Experience and passion

Responsibilities

Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products
Proactively engage with customers during the renewal process to secure renewals and drive customer retention
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Proactively anticipate and address potential challenges to ensure a seamless customer experience
Develop strong relationships with customers and become a trusted advisor
Work cross-functionally to relay product feedback
Travel approximately 50%

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementAI PlatformsLead ConversionAutomotive DealershipsSaaS

Questions & Answers

Common questions about this position

What is the location for this National Customer Success Manager role?

The role is based in Boston, MA.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities in this role?

You will serve as the primary post-sales point of contact for large Automotive dealerships using Podium's AI products, orchestrate seamless onboarding, drive ongoing success, meet with C-suite and day-to-day contacts, speak to ROI, and troubleshoot issues.

What is the company culture like at Podium?

Podium fosters a culture that thrives on hiring and developing exceptional talent, guided by operating principles that direct daily behavior and decision-making.

What makes a strong candidate for this Customer Success Manager role?

A versatile A-player who resonates with Podium's operating principles, is energized by the mission, and can thrive in the environment while owning their territory and partnering cross-functionally.

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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