MX Customer Success Associate - Spanish and English at Sporty Group

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Online Betting, Sports GamblingIndustries

Requirements

1–2 years of experience in customer support or client success
Passionate about customer care and success management
Experience in online gaming or sports betting is a plus
Fluent in both English and Spanish (written and verbal)
Comfortable communicating with customers over the phone
A team player who thrives in a collaborative environment
Self-driven and motivated
Familiarity with support platforms such as Freshdesk, Jira, or Zendesk
Able to communicate clearly with both customers and internal teams
Skilled at providing product feedback to improve user experience
Able to follow company processes and work within defined guidelines
High emotional intelligence and empathy
Fast learner who performs well in a fast-paced, high-pressure environment
Comfortable working remotely in an international team setup

Responsibilities

Be part of the Mexican Customer Success team, handling customer queries, complaints, and issues
Educate current and potential customers about SportyBet’s products and services
Conduct cold calls and follow-up calls as needed
Maintain a deep understanding of all products and services
Share product feedback with relevant internal stakeholders
Conduct customer research and share market insights with internal teams
Keep accurate and up-to-date customer records
Escalate priority issues to the Operations team or Team Leader
Work independently with a high level of attention to detail
Use problem-solving skills to resolve issues or propose workarounds
Manage multiple customer interactions across different channels simultaneously
Collaborate with the International Customer Service team
Perform other duties as assigned by management
Participate in weekly team meetings to discuss performance and key updates

Skills

Key technologies and capabilities for this role

Customer SupportSpanishEnglishCold CallingCustomer ServiceProblem SolvingCustomer ResearchProduct Education

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Success Associate role?

Benefits include quarterly performance bonuses, flexible working hours, top-of-the-line equipment, referral bonuses, and 28 days paid annual leave, along with working with highly talented co-workers in a global, multicultural organization.

Is this position remote, and what is the location policy?

The role supports comfortable remote work in an international team setup.

What skills and experience are required for this role?

Requirements include 1–2 years of experience in customer support or client success, fluency in English and Spanish (written and verbal), familiarity with support platforms like Freshdesk, Jira, or Zendesk, and high emotional intelligence with comfort in phone communication.

What is the company culture like for this team?

The culture emphasizes collaboration in a global, multicultural organization with small, impactful teams, highly talented co-workers, and a focus on customer satisfaction as a top priority.

What makes a strong candidate for this Customer Success Associate position?

Strong candidates are passionate about customer care, self-driven, team players who thrive in collaborative and fast-paced environments, with experience in online gaming or sports betting as a plus.

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

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