Multilingual Customer Support Consultant (Frans of Duits, plus Nederlands en Engels) at Remitly

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Marketing, Finance, EducationIndustries

Requirements

Uitstekende beheersing van Duits of Frans (zowel mondeling als schriftelijk), plus Nederlands en Engels
Een goed oog voor detail
Een natuurlijke klantgerichtheid en sterke communicatieve vaardigheden
Proactief, zelfstandig en graag samenwerken in een team
Het vermogen om kalm te blijven, zelfs bij uitdagende situaties
Moeiteloos schakelen tussen verschillende klantvragen en situaties
Interesse in digitale monitoring tools
Ervaring in customer support is een plus
Comfortabel in een digitale werkomgeving en leergierig

Responsibilities

Beantwoordt technische en inhoudelijke klantvragen via e-mail, chat en telefoon in het Frans of Duits, en Nederlands en Engels
Analyseert snel de kern van het probleem door goed te luisteren en door te vragen, en biedt een duidelijke oplossing
Signaleert terugkerende issues en denkt mee over verbeteringen in processen of kennisartikelen
Houdt overzicht door alle klantcases netjes te registreren
Werkt samen met collega’s uit verschillende teams om de klantbeleving continu te verbeteren

Skills

Customer Support

Email Support

Chat Support

Phone Support

French

German

Dutch

English

Problem Solving

Customer Service

Media Monitoring

Due Diligence

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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