Multi-Site General Manager | Edinburgh at Blank Street

Edinburgh, Scotland, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, RetailIndustries

Requirements

Leader first, operator second: build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed
Customer-obsessed: ensure every store delivers warm hospitality, seamless service, and consistently high standards through energy, engagement, and a well-trained team
Sharp commercial mindset: treat P&L ownership as a tool for growth, making smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently
Thrive in a multi-site environment: lead across multiple locations ensuring consistency in operations, team development, and customer experience; empower teams, build strong store cultures, and drive results
Take full ownership of stores, people, and results
Full-time role requiring 40 hours per week across five days, with autonomy to manage schedule while ensuring strong store performance; availability during peak trading days (typically Friday to Sunday) is key

Responsibilities

Run multiple stores, setting the standard for performance, engagement, and brand excellence
Coach, mentor, and develop teams, ensuring every store runs with energy and accountability
Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood
Own P&L performance, using data to make strategic business decisions
Hire, train, and develop top talent, creating clear career pathways
Foster a culture of ownership and accountability, ensuring consistency across stores
Empower teams with strong leadership, hands-on coaching, and structured development
Set the bar for hospitality and service, ensuring every visit is exceptional
Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction
Ensure every store reflects the Blank Street brand, from service quality to store design
Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets
Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste
Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty
Execute consistently across stores, maintaining efficiency and structure
Build a strong compliance culture, ensuring all health, safety, and food standards are met
Refine processes to improve workflow, speed of service, and operational performance
Lead Blank Street’s expansion, overseeing new store openings and scaling operations
Work cross-functionally with operations, finance, and people teams to drive innovation and growth
Set the pace, inspire teams, and create an environment where people and stores thrive

Skills

Key technologies and capabilities for this role

Team LeadershipP&L ManagementMulti-Site OperationsCustomer EngagementData-Driven DecisionsTeam DevelopmentOperations ManagementBrand ExcellenceRevenue GrowthCost Optimization

Questions & Answers

Common questions about this position

Is this role remote or does it require being on-site?

This information is not specified in the job description.

What skills and experience are required for the Multi-Site General Manager role?

The role requires leadership skills to build and inspire high-performing teams, a commercial mindset with P&L ownership, experience thriving in multi-site environments, and being customer-obsessed to deliver exceptional service.

What is the company culture like at Blank Street?

Blank Street fosters a culture where people feel engaged, empowered, and set up to succeed through strong leadership, ownership, accountability, hands-on coaching, and structured development.

What does the Multi-Site General Manager role entail?

The role involves leading multiple stores, owning P&L performance, building high-performing teams, delivering world-class customer experiences, driving commercial success, and ensuring operational excellence.

What is the salary or compensation for this position?

This information is not specified in the job description.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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