Risk User Experience Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Mercury is a financial technology company revolutionizing banking. We aim to simplify financial workflows for businesses by providing powerful banking solutions. To ensure the trust and safety of our customers, partners, and ecosystem, we have a world-class Risk team. We're expanding this team and seeking a Risk User Experience Specialist to make risk decisions, provide exceptional user experiences, and contribute to a secure environment.

Requirements

• Experience: 2-3 years of experience in banking, fintech, or other financial services.
• Risk Experience: 2-3 years of experience working in the risk space.
• Product Knowledge: Product sense and knowledge of banking products, including:
  • ACH
  • International Wires
  • SWIFT
  • Checks
  • Debit Cards

Responsibilities

• Respond to limit request increases from high and moderate risk users, reviewing account and transactional activity to determine alignment with expected account usage.
• Review and decision remote check deposits submitted by users utilizing internal tools and third-party systems.
• Manage a high-volume caseload within service level agreements, prioritizing critical attention to detail.
• Respond to Risk support requests in the mailbox and Slack channels related to limit increases and other account operations inquiries from financial partners, users, or internal/external parties.
• Document rationale for risk decisions with supporting documentation.
• Write clear documentation on current processes and assist in training future teammates.
• Identify opportunities to improve processes through tooling changes and procedure updates.
• Maintain a positive user experience while mitigating potential fraud loss or risk to Mercury.

Application Instructions

• Not specified

Company Information

Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A; and Evolve Bank & Trust; Members FDIC.