MongoDB Database Support Engineer (Remote) at Percona

Americas

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Open Source DatabasesIndustries

Requirements

Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices, schema design, performance tuning, query optimization, & index tuning, backup solutions, replica set and sharding topologies, engine selection and usage, and detailed understanding of monitoring requirements
Demonstrable experience of administering Linux based systems
Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and capacity to think outside of the box to resolve complex issues
Enthused to expand your skill set with new technologies as the industry continues to evolve
Availability to travel for the occasional team meeting, conference and customer visit
Experience working with customers in English
Completed MongoDB University courses
What Will Make You Stand Out
Percona Backup for MongoDB
Experience with MongoDB Atlas
Postgres DBA troubleshooting (basic level or higher)
Nagios, Percona Monitoring Plugins and other monitoring tools
Configuration management solutions such as Ansible, Puppet or Chef
Percona Toolkit suite
Writing Python and golang is preferred
Hands on experience of MySQL (Minimum 2+ years)

Responsibilities

Provide customers with best of breed professional technical support services for MongoDB
Resolve complex problems for customers with demanding deployments and business needs
Assist fellow support engineers
Lead the way in blogging and Support content creation
Collaborate with other departments
Have a direct, positive impact on product strategy

Skills

Key technologies and capabilities for this role

MongoDBRDBMSSchema DesignPerformance TuningQuery OptimizationIndex TuningBackup SolutionsReplica SetShardingLinux AdministrationVMWareDockerKubernetesAWSGoogle CloudAzureDigital OceanMongoDB AtlasPostgresNagiosPercona Monitoring Plugins

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with no office requirements.

What skills are required for the MongoDB Database Support Engineer role?

Required skills include excellent knowledge of RDBMS and MongoDB (configuration, schema design, performance tuning, backup solutions, replica sets, sharding), experience administering Linux systems, knowledge of virtualized environments like VMWare/Docker/Kubernetes, cloud providers (AWS, GCP, etc.), methodical troubleshooting, and completed MongoDB University courses.

What is the company culture like at Percona?

Percona has a remote-only, globally dispersed workforce across more than 50 countries, with a collaborative, highly-engaged culture where ideas are welcome and voices are heard.

What benefits does Percona offer?

Benefits include flexible work hours, various paid time off programs, and all equipment provided for remote office setup.

What makes a candidate stand out for this role?

Standout candidates have experience with Percona Backup for MongoDB, MongoDB Atlas, Postgres DBA troubleshooting, monitoring tools like Nagios/Percona Monitoring Plugins, configuration management (Ansible/Puppet/Chef), Percona Toolkit, writing Python/golang, and 2+ years hands-on MySQL experience.

Percona

Open-source database software and services

About Percona

Percona specializes in open-source database software and services, focusing on systems like MySQL, PostgreSQL, and MongoDB. The company enhances these databases to improve their speed and reliability, catering to over 3,000 clients globally, from small startups to large enterprises in various sectors such as technology, finance, and e-commerce. Percona's business model combines free open-source software with paid services, including consulting to optimize database performance and managed services for complete database management. They also offer Percona Monitoring and Management (PMM), a free tool for monitoring database performance. Percona stands out in the database management market due to its dual offering of free and paid solutions, making it a valuable partner for organizations that depend on effective data management.

Pleasanton, CaliforniaHeadquarters

2006Year Founded

$972.7KTotal Funding

GRANTCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees

Risks

Automated upgrades in PostgreSQL may cause compatibility issues for existing users.

Partnership with Lyrid could increase competition in the cloud-native database market.

New CTO appointment may lead to strategic shifts unsettling existing clients.

Differentiation

Percona uniquely supports both MySQL and MongoDB on traditional and cloud platforms.

They offer a mix of free open-source software and paid services for databases.

Percona is recognized for its expertise in database optimization and management.

Upsides

Growing demand for cloud-native solutions boosts Percona's open-source platform innovation.

Multi-cloud adoption presents opportunities for enhanced database management solutions.

AI-driven optimization tools offer potential for integration into Percona's products.

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