Mitarbeiter Customer Support (all genders) at Allegion

Karlsruhe, Baden-Wurttemberg, Germany

Allegion Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Security TechnologyIndustries

Requirements

  • Abgeschlossene technische Ausbildung (z. B. als Elektriker, Elektroniker, Systemelektroniker, Mechatroniker) oder Ausbildung/Studium im IT-Bereich
  • Begeisterung für IT- und Elektronik-Themen
  • Kommunikative Fähigkeiten
  • Teamfähigkeit, Zuverlässigkeit, lösungsorientiertes Arbeiten, strukturiertes Denken und Freude daran, anderen bei Problemen zu helfen
  • Fließende Deutschkenntnisse (≥ C1)
  • Gutes Englisch (≥ B1)

Responsibilities

  • Bearbeitung schriftlich eingehender Tickets von der Kontaktaufnahme mit dem Kunden bis zur Fehler-Nachstellung und Problemlösung
  • Zusammenarbeit mit dem eigenen Team, Second Level Support und Kollegen an anderen Standorten
  • Beantwortung aller Kundenfragen rund um das Produktportfolio als kompetenter Ansprechpartner

Skills

Customer Support
Ticket Management
Troubleshooting
IT Support
Electronics
Access Control
Time Tracking
German
English

Allegion

Global provider of security solutions

About Allegion

Allegion provides security solutions that focus on securing doors and surrounding areas. Their product range includes mechanical locks, electronic access control systems, and biometric scanning devices, catering to various clients such as homeowners, businesses, and educational institutions. Allegion's products work by offering different methods of access control, from traditional keys to advanced technology that uses fingerprints or other biometric data for entry. What sets Allegion apart from competitors is their commitment to integrating new technologies into their security solutions while also adhering to environmental, social, and governance principles. The company's goal is to enhance safety and access for communities while driving innovation in the security industry.

Dublin, IrelandHeadquarters
1908Year Founded
$1,000MTotal Funding
IPOCompany Stage
Social Impact, CybersecurityIndustries
5,001-10,000Employees

Benefits

Competitive pay
PTO
Career development
More benefits

Risks

Emerging startups with innovative solutions could erode Allegion's market share.
Supply chain vulnerabilities in semiconductor components may disrupt electronic product production.
Rising raw material costs, especially metals, could impact Allegion's profit margins.

Differentiation

Allegion offers a comprehensive portfolio of mechanical and electronic security products.
The company operates in 120 countries under 23 brands, including Schlage and Von Duprin.
Allegion integrates ESG principles, focusing on innovation and community impact.

Upsides

Acquisitions like Unicel and Krieger enhance Allegion's product offerings and market reach.
The demand for touchless security solutions has surged post-COVID-19 pandemic.
Cloud-based access control systems offer scalability and remote management capabilities.

Land your dream remote job 3x faster with AI