Mitarbeiter Customer Support (all genders) at Allegion

Karlsruhe, Baden-Wurttemberg, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security TechnologyIndustries

Requirements

Abgeschlossene technische Ausbildung (z. B. als Elektriker, Elektroniker, Systemelektroniker, Mechatroniker) oder Ausbildung/Studium im IT-Bereich
Begeisterung für IT- und Elektronik-Themen
Kommunikative Fähigkeiten
Teamfähigkeit, Zuverlässigkeit, lösungsorientiertes Arbeiten, strukturiertes Denken und Freude daran, anderen bei Problemen zu helfen
Fließende Deutschkenntnisse (≥ C1)
Gutes Englisch (≥ B1)

Responsibilities

Bearbeitung schriftlich eingehender Tickets von der Kontaktaufnahme mit dem Kunden bis zur Fehler-Nachstellung und Problemlösung
Zusammenarbeit mit dem eigenen Team, Second Level Support und Kollegen an anderen Standorten
Beantwortung aller Kundenfragen rund um das Produktportfolio als kompetenter Ansprechpartner

Skills

Key technologies and capabilities for this role

Customer SupportTicket ManagementTroubleshootingIT SupportElectronicsAccess ControlTime TrackingGermanEnglish

Questions & Answers

Common questions about this position

What work arrangement does this position offer?

The role allows flexibility to work mobile on 2 days without core working hours, supporting work-life balance.

What benefits are provided for this role?

Benefits include 30 days of vacation without restrictions during probation, a 300€ annual health voucher, 30€ monthly fitness subsidy, bike leasing, height-adjustable desk, retirement contributions, child care subsidy up to 75€, and access to Allegion Academy and LinkedIn Learning.

What qualifications and skills are required for this customer support role?

Candidates need a completed technical training such as electrician, electronics technician, or IT studies, enthusiasm for IT and electronics, strong communication skills, reliability, solution-oriented mindset, structured thinking, and fluency in German (C1) with good English (B1).

What is the company culture like at Interflex?

The culture emphasizes makers who bring solutions to the team, collegial atmosphere, mutual respect, flexibility, trust, growth potential, diversity, and inclusion.

What makes a strong candidate for this position?

Strong candidates are team players who think around corners, share ideas, start changes, have technical backgrounds in IT/electronics, communicate well, work reliably and solution-oriented, and enjoy helping others with problems.

Allegion

Global provider of security solutions

About Allegion

Allegion provides security solutions that focus on securing doors and surrounding areas. Their product range includes mechanical locks, electronic access control systems, and biometric scanning devices, catering to various clients such as homeowners, businesses, and educational institutions. Allegion's products work by offering different methods of access control, from traditional keys to advanced technology that uses fingerprints or other biometric data for entry. What sets Allegion apart from competitors is their commitment to integrating new technologies into their security solutions while also adhering to environmental, social, and governance principles. The company's goal is to enhance safety and access for communities while driving innovation in the security industry.

Dublin, IrelandHeadquarters

1908Year Founded

$1,000MTotal Funding

IPOCompany Stage

Social Impact, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive pay

PTO

Career development

More benefits

Risks

Emerging startups with innovative solutions could erode Allegion's market share.

Supply chain vulnerabilities in semiconductor components may disrupt electronic product production.

Rising raw material costs, especially metals, could impact Allegion's profit margins.

Differentiation

Allegion offers a comprehensive portfolio of mechanical and electronic security products.

The company operates in 120 countries under 23 brands, including Schlage and Von Duprin.

Allegion integrates ESG principles, focusing on innovation and community impact.

Upsides

Acquisitions like Unicel and Krieger enhance Allegion's product offerings and market reach.

The demand for touchless security solutions has surged post-COVID-19 pandemic.

Cloud-based access control systems offer scalability and remote management capabilities.

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