Mid Market Customer Growth Executive at InMobi

Kyiv, Kyiv, Ukraine

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Cloud Communications, TechnologyIndustries

Requirements

Proven experience managing clients and fostering long-term relationships
Strong understanding of client business processes and ability to align Infobip’s offerings to their needs
Excellent coordination skills, able to work across multiple teams and stakeholders effectively
Data-driven mindset with the ability to analyze trends and forecast business outcomes
Experience in SaaS environments and customer success or account management roles
Proactive and solutions-oriented, with a focus on continuous improvement
Familiarity with relevant internal tools (CRM, traffic monitoring platforms)
Up-to-date knowledge of industry trends, competition, and customer expectations

Responsibilities

Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
Understand clients’ organizational structures and processes related to selecting and implementing new solutions
Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
Maintain up-to-date records of client interactions and opportunities in Salesforce
Influence Infobip’s customer experience by continuously representing the client perspective internally

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount ManagementCross-SellClient EscalationCPaaSRevenue AssurancePlatform OperationsCustomer Success

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills make someone a strong fit for this role?

Proven experience managing clients and fostering long-term relationships, strong understanding of client business processes to align offerings, excellent coordination skills across teams, and a data-driven mindset for analyzing trends and forecasting.

What is the company culture like at Infobip?

Infobip fosters a global, collaborative culture driven by curiosity, passion, and purpose, where employees contribute to meaningful work in a full-stack cloud communication platform.

What makes a strong candidate for the Mid-Market Customer Growth Executive role?

Candidates with proven client management experience, ability to align solutions to client needs, strong cross-team coordination, and data-driven decision-making stand out.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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