Mid Market Customer Growth Associate at InMobi

Curitiba, Parana, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

Entry-level position in Customer Growth
Ability to build and maintain trusted relationships with assigned Tier 2 clients
Serve as focal point for client's business and technical expectations (technical escalations, services/product adoption, communicate feedback to Product teams)
Coordinate with different internal teams
Meet and exceed quarterly KPIs (gross profit, margin%, cross-sells, NRR, tier2 to tier1 transitions)
Ensure client's account is properly set-up (account creation, route management, sender registration, content filtration setup and maintenance)
Monitor and minimize health risks in cooperation with Revenue Assurance (financial collections and netting)
Analyze and forecast client's traffic to ensure business growth, minimize losses, maximize GP/revenue
Collaborate with Self Service team for transitions/upgrades, ensure thorough internal handover and smooth customer handoff
Use Infobip’s internal tools (Qlik, SU, SF) for account setup, monitoring, troubleshooting
Cooperate with internal teams (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance)
Update client engagements and opportunities in dedicated tools (SF)
Participate in team collaboration, ongoing education, and training sessions

Responsibilities

Drive client satisfaction, retention, and growth through relationship management
Meet performance goals including Gross Profit, Margin Percentage, Net Revenue Retention (NRR), Client Retention Rate, Product/Service Adoption Rates, Cross-Sell/Up-Sell Gross Profit
Achieve overall customer health and business growth for assigned clients
Ensure proper account setup enabling client activities based on agreed business scope
Monitor and take actions to minimize account health risks
Analyze client data and forecast traffic for proactive business management
Coordinate with internal teams to fulfill client requirements
Manage transitions between Self Service and Managed services
Utilize internal tools for account management and troubleshooting
Update activities in CRM tools like SF
Continuously develop skills through team collaboration, education, and training

Skills

Key technologies and capabilities for this role

Client ManagementData AnalysisAccount SetupRisk ManagementClient RetentionNet Revenue RetentionCross-SellUp-SellProduct Adoption

Questions & Answers

Common questions about this position

What are the key success metrics for this role?

Key success metrics include Gross Profit and Margin Percentage, Net Revenue Retention (NRR), Client Retention Rate, Product and Service Adoption Rates, and Cross-Sell/Up-Sell Gross Profit.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What skills or responsibilities are key for success in this position?

Key responsibilities include building trusted client relationships, serving as the focal point for client expectations, coordinating teams, meeting quarterly KPIs like gross profit and cross-sells, ensuring proper account setup, and monitoring health risks.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and people showing up with purpose in a global environment.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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