[Remote] Mid Market Account Executive - Contact Center at Zoom

California, United States

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$119,600 – $261,500Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, Contact CenterIndustries

Requirements

Experience in Telephony Contact Center Sales
Experience leading others with product/services training; demo and sales guides; learning and training materials
Experience utilizing Customer Relationship Management (CRM) tool

Responsibilities

Qualifying leads and perform needs assessment, engaging technical resources
Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews
Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close
Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns
Partnering with sales Account Executives to upsell current customers and assist in closing potential customers
Developing go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

Skills

Key technologies and capabilities for this role

Contact Center SalesTelephonySolution SellingValue SellingCRMLead QualificationClient PresentationsSales ProposalsQuarterly Business ReviewsAccount ManagementUpsellingGo-to-Market StrategyForecasting

Questions & Answers

Common questions about this position

What is the salary range or on-target earnings for this position?

The salary range or on-target earnings is a minimum of $119,600.00 and a maximum of $261,500.00, which includes base salary, bonus, and equity value. Starting pay depends on qualifications, experience, and location.

What is the work arrangement for this role, like remote or hybrid?

Zoom uses a structured hybrid approach centered around offices and remote work environments. The specific work style for this role (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

What experience is required for this Account Executive role?

Candidates need experience in Telephony Contact Center Sales, leading others with product/services training, demos, sales guides, and learning materials, and utilizing a Customer Relationship Management (CRM) tool.

What is the team like at Zoom for this sales role?

The Zoom sales team is a dynamic force driving the company's success, focusing on delivering cutting-edge communication solutions with a customer-centric approach and strategic partnerships to expand global presence.

What benefits does Zoom offer employees?

Zoom's benefits program offers a variety of perks to support physical, mental, emotional, and financial health, work-life balance, and community contributions as part of their award-winning workplace culture.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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