MI - Customer Service / Inside Sales Representative - Industrial Supply - Kalamazoo, MI at SunSource

Kalamazoo, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Distribution, Hydraulics, Pneumatics, Filtration, AutomationIndustries

Requirements

H.S. Diploma or GED; Associate degree or better preferred, preference given to Fluid Power programs
2+ years of customer service or inside sales experience
Experience in Industrial Distribution or adjacent industry is preferred
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail, etc
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude
Clear and concise verbal and written communication skills
Ability to work in both team environments and individually
Ability to multi-task and prioritize work on a regular basis
Ability to maintain composure under stressful situations
Excellent time management skills
Sound judgment and decision-making ability
Demonstrates integrity and ethical standards

Responsibilities

Develop relationships with customers and sales teams
Take incoming phone calls and emails from customers
Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
Enter customer orders in the ERP system with goal of 100% accuracy
Quote customers on components as needed and enter all quotes into ERP system or shared directory
Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
Expedite customer orders as needed to meet required and promised dates
Provide solutions to customer needs in a “team” environment
Follow-up on quotes as needed
Assist outside sales when necessary (quoting, expediting, customer visits)
Continuous development of sales skills to up-sell or additional-sell to customers

Skills

Key technologies and capabilities for this role

Microsoft ExcelMicrosoft WordERP SystemsTrendCustomer ServiceInside SalesOrder EntryQuotingExpediting Orders

Questions & Answers

Common questions about this position

What education and experience are required for this position?

A H.S. Diploma or GED is required, with an Associate degree or better preferred, especially in Fluid Power programs. Candidates need 2+ years of customer service or inside sales experience, preferably in Industrial Distribution or adjacent industry.

What software skills are needed for this role?

Proficiency with Microsoft Excel, Microsoft Word, E-mail, and software programs relating to customer service is required. Working experience with Trend is a plus.

Where is this job located?

The position is located in Kalamazoo, MI.

What is the salary or compensation for this role?

This information is not specified in the job description.

What growth opportunities does SunSource offer?

SunSource provides access to a variety of career opportunities and rewards for hard work, allowing you to grow within the organization, one of the country’s largest distributors in hydraulics, pneumatics, filtration, and automation.

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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