Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Able to solicit guidance from manager on best course of action for issues identified in work group
- Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group
- Able to resolve personnel issues in an appropriate manner and supporting HR policies
- Able to recruit best possible candidates with skills and experience needed to support departmental functions
- Able to leverage high performing associates to support critical roles within work group
- Able to align staff resources and skills to support functions in department
- Able to provide appropriate incentives and rewards that promote excellence and achievement
- Able to solicit feedback from appropriate resources for continued improvement in self development/learning
- Able to participate in client meetings/updates and provide all necessary information within the time line agreed upon
- Able to maintain service levels for specific functions within span of control
- Able to maintain a variety of service level objectives within span of control
- Able to continually challenge staff to improve/increase skills and operational knowledge
- Able to solicit and/or offer assistance to work groups outside of span of control without jeopardizing service levels to assigned department
- Able to participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
Responsibilities
- Participates in the development of short/long term goals and plans for work group
- Insures that controls exist to monitor existing performance for all department assignments, and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support
- Communicates appropriately departmental performance
- Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
- Consistently enforces all corporate/operational/departmental policies and values
- Provide coaching and direction to all associates within department that promote continued improvement in performance
- Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks
- Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences
- Promote team development and cohesive participation to achieve department/operational objectives within assigned areas
- Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
- Insures that controls exist to monitor changes in processes designed to address issues and highlight progress
- Promote team development and cohesive participation to achieve department/operational objectives that are within work groups
- Insure Account Executives (AE) are updated with any changes involving assigned client
Skills
performance management
team leadership
coaching
recruitment
KPI enforcement
root cause analysis
financial risk management
policy enforcement
staffing models
negotiation
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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